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terms and conditions

GENERAL PROMOTION TERMS AND CONDITIONS

 
Eligibility and wagering requirements:

 

  • Unless stated, promotions cannot be combined with any other promotion offered at Regal Wins.
  • Unless stated, promos expire after 30 days
  • Wagering on restricted games prior to the fulfilment of the wagering requirements may result in winnings/game play declared Null & Void. The following restricted games can be found here: Roulette Games
  • Players are not permitted to place bets of 30% or more of the deposited amount and or including bonus funds in a single gaming round. Players deemed to be adopting such a strategy could potentially have their winnings removed. 
  • Other examples of irregular playing patterns play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of Your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular playing patterns have occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
  • Wagering Contributions: Unless otherwise stated, contributions to meet wagering requirements for bonuses apply as follows:
    • Wagers in bonus funds on Slots/Arcade/Scratch Card games count 100% towards wagering requirements, i.e. for every £1 you wager on slots or arcade games, £1 goes towards wagering requirements being met.
    • Wagers in bonus funds on Table/Card and Live Casino games count 20% towards wagering requirements, i.e. for every £1 you wager on table/Card or Live casino games, £0.20 goes towards wagering requirements being met.
  • Members that have a history of only or mainly playing during promotional hours will either not be considered for any bonus or, if they receive it unintentionally or otherwise, could have their bonuses denied, withheld or retracted even after conversion.
  • Should player attempt to cancel a Bonus while having a pending wager from the bonus prior to meeting the wagering requirements, the bonus and wins will be voided upon verification.
  • Only players with Active accounts are eligible for promotional offers and prizes. If a player’s account is Suspended or Closed during the promo period, for any reason, their promo entry will be forfeited.
  • Upon requesting a withdrawal any active bonuses will be forfeited. This includes but is not limited to active Bonuses, Bonus Prizes and Prize Wheel spins.
  • Unless otherwise stated, all unused Bonuses and Free Spins expire seven days after being credited. Any unused Free Spins will be immediately forfeited upon withdrawal request.
  • Any attempts to manipulate or abuse any promotion will not be tolerated and will lead to immediate exclusion from current and future promotions.
  • Any accounts that are identified to be linked to an account already claiming a promotion will not be eligible and any bonuses credited to both accounts will be withdrawn.
  • We reserve the right to modify or discontinue, temporarily or permanently, a promotion with or without prior notice due to reasons outside our control.
  • Promotional Abuse

All offers/promotions are designed to give players more entertainment and should always be played in a fair manner, with respect for our terms and conditions. Any breach of these terms or indication of manipulation of our systems/ bonus wallet/games will result in removal of funds from the account and removal from future offers, ultimately ending in possible closure of the account and blocking from any other sites associated with us.

Regal Wins operates a zero-tolerance policy towards bonus abuse, taking unfair advantage of offers and/or any other suspicious activity, and we reserve the right to block and remove bonuses and/or associated winnings from accounts that we suspect are involved in such activities or behaviours.

Examples of such activities or behaviours are outlined but not limited to clause below.

Examples of promotional abuse and/or irregular play (otherwise known as promotional play restrictions):

1. Where any terms of the offer or promotion are breached as per the terms of use including the general promotional terms and conditions and/or any other applicable promotional terms
and conditions associated with the offer.

2. Where there is evidence of a series of wagers placed by a customer or group of customers (e.g. Using a strategy that has been identified across multiple accounts to take advantage of an offer or loophole), which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to confiscate or void the winnings.

3. Using “Delayed winnings” tactics to manipulate promotional terms and gain an unfair advantage. For example, while playing a game, a "bonus/free spin" feature is initiated with bonus or cash funds, then the player exits out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then returns to the original game to complete the “bonus/free spin” feature at a later time in circumstances after the original bonus money has been forfeited, lost or wagering met and then converted to cash.

4. “Pending Outcome Bets” leaving large bets on a table pending an outcome or an action, for example on blackjack, and then returning at a later time in different circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash to complete the bet to manipulate the promotion for an advantage.

5. “State game abuse” where the use of bonus or cash funds are used to progress through the bonus stages/collectable features (for example, collecting 9 out of 10 symbols to reach that bonus feature)
and then returning to the final stages (for example, playing to collect the final symbol to reach 10 out of 10 symbols to reach the bonus feature) to return the associated winnings with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. These games include but are not limited to those listed as excluded games.

6. “Bonus Wallet Hierarchy” any customers playing on table games with the intention to abuse the Bonus Wallet Hierarchy (as defined above) and exploit the system and promotions in a way they were not originally intended, may have their winnings forfeited and account closed.

7. “Collusion” where customers try to cheat the system to unfairly take advantage of promotions or other customers by adopting gaming betting patterns which are contrary to fair play and such customers may have their winnings forfeited and accounts closed

  • If a player is identified to be breaching bonus terms following an internal investigation, they may be prevented from taking promotions/bonuses in future. This includes but is not limited to on site offers, targeted offers and any new player offers. This decision will be made by management and is final.
  • Management reserves the right to prohibit or exclude certain individuals, groups or regions from the promotions and close the account with immediate effect.
  • Management reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.
  • Management reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the management team is final and no correspondence will be entered into.
  • All of the standard site terms and conditions apply.

 

Bonus Policy:

  • You can review the T&Cs of your active bonuses any time in My Account > Account Activity > Promo tab.
  • Unless otherwise stated, the wagering requirement for Bonuses credited up front or ‘pre-wager’ bonuses is 25 times the deposit and bonus amount. For exclusive Ruby and Emerald VIP promotions, the wagering requirement is 10x the deposit and bonus amount. Deposit amount can be withdrawn at any time, however bonus and bonus wins will be forfeited.
  • Real funds (deposit or winnings generated from playing with real funds) will be used first on your account. Once you have no real money remaining on your balance, your bonus will become playable and wagering requirements will need to be met prior to requesting a withdrawal. You are also able to place bets which consists of both real and bonus money, wins as a result from such a bet will be paid out proportionally in real and bonus money. Bonuses can only be played on slots that do not have a progressive jackpot. 
  • Unless otherwise stated, only Bonus Winnings can be converted to withdrawable funds. Upon completion of the required wagering conditions, the initial bonus amount will be deducted from your balance and remainder of winnings up to a maximum of £500 if you are a Bronze, Silver or Gold level player and £3,000 if you are a Ruby and Emerald level player will be transferred to your real balance. In the event of excess winnings being credited following completion of the wagering requirements, we reserve the right to remove these credits.
  • Unless otherwise stated, non funded accounts may win a maximum of £25 from bonuses or Loyalty points. Any funds in excess of this amount at the point an account becomes funded will be void.
  • The maximum amount that can be converted to real from any bonus or bonus winnings unless otherwise stated is 10x the initial bonus amount. For Ruby and Emerald VIP players this is 20x the initial bonus amount. This applies to funds that have been generated wholly or partly by the winnings from a playable bonus balance. In the event of excess winnings being credited following completion of the wagering requirements, we reserve the right to remove these credits.
  • Unless otherwise stated, Bonuses cannot be played on games listed here.
  • Unless otherwise stated, Bonuses cannot be used on, contribute to, or win any progressive jackpot. In the unlikely event of this happening all bets/wins will be voided.
  • Roulette bets on both Black and Red or on all numbers do not count towards bonus wagering requirements.
  • Slot bets on the ‘Gamble’ feature do not count towards bonus wagering requirements.
  • The maximum bet allowed when using a bonus (until wagering requirements are met) is £5, - per spin and £0.5,- per bet line.
  • If you request a withdrawal prior to having reached the minimum wagering requirements, your bonus and winnings will be declared null and void.
  • Deposits with Neteller do not qualify for Bonuses.
  • Unless otherwise stated, BonusBack will be capped at £500, with a 25x wagering requirement.
  • Daily and Weekly BonusBack bonuses must be claimed using the ‘Claim Now’ button which will expire at midnight (for Daily BonusBack or 7 days (for Weekly BonusBack) after the BonusBack has been accrued.

 

Freebies Policy:

  • Free Bets are playable amounts that can have a 1x to 30x wagering requirements and the maximum that can be converted to Real Funds from winnings derived from Free Bets is 10x the Free Bet Value.
  • From time to time we run free spins promotions. Unless otherwise stated, Free Spins are only applicable on the following Exclusive Slot games : Amazing Heroes Slot, Bubble Time, Cash Blizzard, Cash Diner, Cash Scoop, Cute and Cuddly, Cutie Fruits, Easter Coop, Enchanted Garden, Galaxy of Riches Slot, Go Go Gorilla, Groovy Revolution, Jazz Cat, Jungle Fever Slot, Lady Lucky Deluxe, Lucky Leprechaun Slot, Mermaids Treasure, Mighty Zeus, Mustang Millions, Paris Chic Slot, Pizza Delivery, Rainbow Phoenix Slot, Riches of Wonderland, Santa's Stash, Secrets of the Pharaohs, Spin 4 Cash, The 3 Panditos, The Lost Slot of Riches, Thunder Cat, Treasures of Persia, Reef life, African Safari, Genie Fortune, Gladiator Gold, Pyramid of Cash - Progressive, Winbledon, Black Beards Booty - Progressive, Wild Lion and Wired Birds. Free Spins do not contribute towards the progressive jackpot totals.
  • Unless otherwise stated, free spins cannot be played on games listed here: Excluded NetentExcluded Eyecon
  • Unless otherwise stated, the maximum winnings achievable from any Free Spins is £5. If you reach that £5 threshold, the remainder of your Free Spins will be removed. All Free Spins Winnings will be added to your Bonus Balance and have a wagering requirement of 25x the value of your winnings on all games except Progressive jackpot games and Roulette. Once the wagering requirement has been completed, only amounts above your original Free Spins Winnings value will be converted to cash up to the value of £5 after your account has been funded and any excess amount will be voided.
  • The maximum withdrawable amount from any converted wins from Free Spins is £5.
  • Unless otherwise stated, all unused Bonuses and Free Spins expire seven days after being credited.

 

Prizes Policy:

  • Progressive Jackpots can be played and won across a number of slots where a % of the player’s wager contributes to either a single or group of jackpots.
  • We reserve the right to add or remove games that contribute to a specific jackpot pool. When a game is discontinued the same jackpot can be won via the other slots that contribute to the same pot. This ensures that players who previously contribute to a specific jackpot through their wagers continue to have a chance to win any of the jackpots they contributed towards.
  • Progressive Jackpots cannot be won using Free Spins. In the unlikely event of this happening the win will be voided.
  • VIP players are eligible for the following preferential terms on prize packages:
      • VIP free spins: players can use their winnings on EXCLUSIVE slots, max. win £50, valid 24 hours; VIP
      • Slots bonus: reduced wagering of x15.

 

Loyalty Policy:

  • Our Loyalty Scheme is only valid for active real money accounts on RegalWins.com.
  • After you have made your first successful deposit you will automatically become a Bronze player. This allows you to participate in our general weekly promotions which include regular and one-off offers. All of our weekly offers are subject to a combination of their own and our General Promotion Terms and Conditions so please see the individual promotional pages for further details.
  • As soon as you have made total deposits worth £100 you will be upgraded into Silver Class. It’s a similar case when you have made at least £500 worth of deposits during your membership – your account, if not already upgraded, will be automatically moved into our Gold Class. Each level has additional benefits of which you can find out more by clicking on the labelled links in the table above.
  • Entry into Ruby or Emerald class is generally by invitation only but you can apply for this upgrade through emailing this address: [email protected] with your username and your account will be personally reviewed by one of our Loyalty Team. To ensure you are able to receive invitations into the three highest levels, please ensure both your email and contact phone-number (if indeed you wish to be contacted via phone) is correct within the ‘My Details’ page of My Account (when logged in).
  • Whilst invitations into Ruby and Emerald do not have any specific qualification requirements, you would have needed to deposit at least £500 during your membership to be considered. Any further requirements will be stipulated within the invitational message. Only confirmation replies to the invitations guarantee an account upgrade to those aforementioned levels.
  • At Regal Wins we only downgrade a member to a lower class in the following circumstances: a) If any Ruby or Emerald account is unable to sustain the same level of play which saw them invited into that class. b) Has not produced the monthly average activity within their specified class for more than one month. c) If an account has been dormant for more than 90 days or d) if we believe a member has purposefully tried to take advantage of our games, promotions or goodwill and, in any such case, the member will be moved to our ‘red class’ level which disqualifies them from any promotions. If you are involved in such an event you have the right to appeal through emailing [email protected] stating your username and the reason you should be exempted from the downgrade.
  • Management reserves the right to withdraw or amend this scheme or any of its offers at any time and without prior notice. The decision of the management team is final and no correspondence will be entered into.
  • Loyalty Upgrade bonuses are awarded as follows: Gold level: £10 Bonus & £50 maximum winnings convertible to real - Ruby Level: £50 Bonus & £300 maximum winnings convertible to real - Emerald level: £100 Bonus & £1,000 maximum winnings convertible to real. Management reserves the right to withdraw or amend these offers at any time, without prior notice.
  • All upgrades and downgrades are subject to management's discretion.

 

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